NATALIE MIGNONNE ATHENS delivers worldwide.
Shipping is FREE for orders inside Greece. All domestic orders are shipped via ELTA Courier within 1-3 business days, pending payment authorization and verification.
Shipping is FREE for all international orders over 185 euros, otherwise there is a flat shipping fee of 20 euros, applied in checkout. All international orders are shipped via ELTA Courier within 1-3 business days, pending payment authorization and verification. For overseas delivery with ELTA, there might be delays due to covid restrictions on airplane companies.
TAXES & DUTIES
Orders that are designated for shipment to countries outside of the E.U. may be subject to local taxes, customs, duties, and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from NATALIE MIGNONNE ATHENS you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to NATALIE MIGNONNE ATHENS.
NATALIE MIGNONNE ATHENS is not responsible for lost and/or stolen packages. All fees to ship the package back to customer will be covered by the customer.
We offer returns for either store credit, a refund in the original form of payment, or an exchange for a different size or colour. If you would like to return or exchange an item purchased on www.nataliemignonneathens.gr, please email us at firstname.lastname@example.org within 14 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.
Items must be returned in new, excellent, unwashed & unused condition, with all original packaging and tags attached. We cannot refund or accept returns on clothing that has been worn or used.
Initial shipping charges cannot be refunded.
Briefs and lingerie should be tried on over underwear.
NATALIE MIGNONNE ATHENS reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
We do not provide shipping labels for international or domestic returns or exchanges returning back to NATALIE MIGNONNE ATHENS. Customers interested in a return for a refund or exchange must cover return shipping costs. NATALIE MIGNONNE ATHENS is not responsible for lost and/or stolen return packages. For more information on making a return, please email email@example.com
We happily issue store credit. Store credit does not expire.
If an item is received damaged or defective, please contact us immediately at firstname.lastname@example.org
RETURNED TO SENDER / REFUSED PACKAGES
Orders refused or deemed undeliverable will be returned to our studio. We will contact the customer via email or phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.